BT Financial Group responds to the Queensland floods

BT Financial Group is committed to doing all we can to help our flood-affected customers and communities get back on their feet.

Our top priority is to support our customers and respond to the urgency of their needs – whether this means fast-tracking insurance claims or providing them with hardship payments.


Support for BT Super, Life and Investment customers

We will also be prioritising and fast-tracking cash withdrawal transactions (including Financial Hardship and Compassionate Grounds) for Super, Pension and Investment Clients across all BT products.

Please contact BT Customer Relations for  more information.


Support for Westpac and St.George Insurance customers

Westpac and St.George and Contents Insurance policies provide flood cover, and we want you to know that assistance is just a phone call away.  So if you’re impacted by the flooding, you may be eligible for emergency funding and temporary accommodation.

  • For Westpac the fastest way to claim on your policy is to call us on 1300 369 989; even if you haven’t been able to return home.
  •  The St.George insurance claim line 1300 655 489.
  • Assessors will also be available to ensure immediate attention and a speedy turnaround of claims

Support for our banking customers

  • For Westpac customers

Read the latest on our affected bank branches here

A special relief package has also been put together for our customers. Click here for more information.

  • For St.George customers

St.George has activated special emergency assistance to assist flood-affected customers. We have set up a special hotline for flood-affected customers with banking enquiries: 1300 769 578.

Click here for more informaton


Support for the community

BTFG is part of the Westpac Group. The Westpac Group will be contributing $1 million to support relief and recovery activities in the flood devastated areas of Brisbane and the broader South-East Queensland region. A temporary Mobile Banking Centre at Brisbane’s primary flood evacuation precinct has been set up to allow basic banking transactions and cashing emergency relief cheques.

For more information on relief packages

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