Helping our customers affected by natural disasters

25/02/2011

BT Financial Group is committed to doing all we can to help our customers and communities affected by the recent natural disasters across Australia get back on their feet.

Our top priority is to support our customers and respond to the urgency of their needs.

Support for BT Super, Life and Investment customers

We will also be prioritising and fast-tracking cash withdrawal transactions (including Financial Hardship and Compassionate Grounds) for Super, Pension and Investment Clients across all BT products.

Please contact BT Customer Relations for more information.

Support for Westpac and St.George Home & Contents Insurance customers

Westpac and St.George Home and Contents Insurance covers loss or damage as a result of Cyclone Yasi or the recent floods, and we want you to know that assistance is just a phone call away. So if you’re impacted by these events, you may be eligible for emergency funding and temporary accommodation.

For Westpac the fastest way to claim on your policy is to call us on 1300 369 989; even if you haven’t been able to return home.
St.George claims 1300 655 489.
Assessors will also be available to ensure immediate attention and a speedy turnaround of claims.

Support for our banking customers

For Westpac customers

Read the latest on our affected bank branches.
A special relief package has also been put together for our customers.
For St.George customers

St.George has activated special emergency assistance to assist customers affected by the floods and Cyclone Yasi. We have set up a special hotline for affected customers with banking enquiries: 1300 769 578.

Read more about St.George special emergency assistance.

Support for the community

BTFG is part of the Westpac Group. The Westpac Group, our employees and our customers have so far donated over $5 million to flood relief. Westpac will continue to conduct fundraising programs with our employees and customers to support flood affected local communities.

Read more about Westpac's relief packages.

Things you should know
Westpac and St.George Home and Contents Insurance is issued by Westpac General Insurance Limited. Before making a decision about this insurance, you should consider the Product Disclosure Statement and policy wording (PDS) and whether it is appropriate for you. The PDS can be obtained by contacting us on the details below. This policy is subject to conditions, limits and exclusions on cover, which are explained in the PDS. This policy is not an investment in or deposit with the Bank. The Bank does not guarantee payments under the policy. Cover for cyclone and flood is subject to a 5 or 28 day exclusion period from the commencement date of cover.
1300 650 255, westpac.com.au/homeandcontents
13 33 30, stgeorge.com.au/homeandcontents