Our philosophy and culture

Common to all of BT Financial Group’s (BTFG) businesses is a philosophy to place the customer at the centre of everything we do. This is more than just a strategy to deliver customers what they want; it is a commitment to constantly seek ways to help our customers achieve their financial goals.

This philosophy is embraced and underpinned by our greatest competitive advantage - our people - who exemplify our culture. At BTFG we are focused on continuing to build our achievement driven and accountability focused, “can do” culture.

A member of the BTFG team who embodies our desired culture is an individual who: seeks to meet their commitments whilst going the extra mile; takes responsibility for their actions whilst being a valuable team player; challenges the status quo to identify new ways to exceed customer expectations; and is passionate and enthusiastic about our customers, people, brands and offerings.

BTFG places a premium on its employees maintaining the highest ethical standards. This is a core and non-negotiable condition of employment within the BTFG family.