Our culture

At BT Financial Group (BTFG), strategy and culture are interlinked and inseparable: it's our inherent belief that we can only develop and execute our strategy if we invest in and nuture the right culture.

We simply and clearly define culture as “the way we do things around here”. The key attributes of the BTFG culture are achievement and accountability. These attributes ensure that our people are committed to delivering the innovative financial solutions that warrant the trust our customers place in us.

Achievement at BTFG means

• Being passionate about our customers, being able to empathise with their needs
• Going the extra mile to delight our customers
• Seeking out ways to improve the status quo and make a difference
• Delivering intelligent results of the highest quality
• Acting with respect and honesty

Accountability at BTFG means

• Being true to your word
• Taking responsibility for your actions
• Working collaboratively as a valuable member of your team